Warranty
At CREATEATABLE, we stand behind the quality of our epoxy tables. We offer a 6-month warranty for all our products, ensuring they meet your expectations under normal use conditions. Below are the details of our warranty policy:
Warranty Coverage
CREATEATABLE warrants to the original purchaser that our products will be free from defects in workmanship and materials for 6 months from the date of delivery, except for specific exclusions listed below.
Exclusions
The following conditions are not covered by our warranty:
- Custom Components: Any custom-designed parts or materials (e.g., fabric, foam) not included in our standard offerings.
- Environmental Exposure: Damage from outdoor use, direct sunlight, extreme temperatures, or moisture. Our products are intended for indoor use only.
- Natural Wood Characteristics: Unique features of wood, such as knots and grain variations, are natural and not defects.
- Cleaning Products: The use of solvents, alcohol, or abrasive materials on the resin surface may void the warranty.
- Accidental Damage: Damages resulting from misuse, physical abuse, or improper handling after leaving our factory.
Warranty Claims
To initiate a warranty claim, please contact our customer service team and provide:
- Your contact information
- Item number and description
- A detailed written description of the defect
- Photos or videos of the issue
- Proof of purchase, including the purchase date
Claims must be made within the warranty period. We reserve the right to inspect the defective product and will determine whether to repair or replace it at our discretion.
Repair Services
If your epoxy table experiences issues such as paint peeling or small cracks, we offer free repair services, including necessary components (e.g., paint and sealants).
Usage Guidelines
To extend the lifespan of your table, please follow these guidelines:
- Avoid exposure to direct sunlight, moisture, or extreme heat.
- Clean the surface regularly with a neutral cleaner.
- Prevent scratches by not placing sharp objects on the surface.
- Regularly check the stability of table connections and tighten screws as needed.
Important Notes
- Tolerance: CREATEATABLE maintains a ½” tolerance for tabletop dimensions and base heights. Exact specifications must be noted in your order.
- Shipping Damage: If you notice visible damage upon delivery, mark it as damaged before signing for the shipment. Document the damage with photos for reference.
For any questions regarding our warranty policy or to request warranty service, please contact us at:
Email: support@createatable.com
We are committed to providing you with high-quality products and exceptional service. Thank you for choosing CREATEATABLE!